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Delta Computer Group’s Managed Services provides a level of Risk Mitigation for your organizations business
environment. A reduction of your TCO (Total Cost of Operations) may be realized implementing this solution in your overall service plan.
The risk of your business environment being compromised by hardware failure, thereby reducing unplanned down time, is avoided. (Risk
Avoidance)
Continuous monitoring of your critical systems is accomplished by our best practices methodology to maintain the security of your
business. Your data is not compromised and remains at your site. All Meta Data,
the data used for reporting purposes, remains at your site.
Components, i.e. fans, power supplies, CPU’s, memory, drives, and temperature are set to specific thresholds and produce and send a snmp ( simple network message protocol) trap when the threshold is met. The process is continuous 24 hour a day 365 days a year.
When a threshold is occurs, the snmp trap is handled by Delta Computer Group’s SA Program™, which continually monitors the status of
an incident, providing automatic escalation to the right person, at appropriate
time intervals, which ensures the best possible outcome for minimum down time
of your organization.
The Delta Computer Group’s SA Program™ incorporates
a custom SLA (Service Level Agreement), which is developed from
the information gathered at the time of the discovery process, and then
incorporated into your organization overall service contract.
Reporting is real time and customized to your requirements.
The reports are available on the web, by a secure login portal, on demand.
Additional information about this offering can be obtain by calling one of our service specialist at 631 845
0400 or e mailing sales@deltacomputergroup.com. |
