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For nearly a century, people have looked to IBM to realize opportunities, to analyze developments and to tackle and overcome grand challenges. As a result, we've developed unique perspectives on how to change the way the world works. Delta Computer Group provides support for z series, p series, I series, x series and blade platforms. |
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IBM Hardware Maintenance
Choosing the correct maintenance service provider for your organization’s IT equipment is an important step in providing a sound business continuity program. Delta Computer Group is a third- party maintenance company with 18 years of experience providing computer hardware maintenance across all manufactures platforms. The value in choosing Delta Computer Group as your maintenance provider helps maintain service levels to support your business community’s requirements and control your budgets reducing present and future spend. Third–party maintenance with Delta Computer Group is a viable option for companies as it offers not just a less expensive but different type of service. It’s like having your own dedicated expert on call, and is a great way to enhance the level of service your organization requires.
Business Continuity and Disaster Recovery
Continuity planning comes down to basic risk management. In planning for the unexpected, companies have to weigh the risk versus the cost of creating such a contingency plan. Delta’s expert Managed Services provide your organization with a trusted business partner who understands your people, processes, technologies and overall organization. This allows us to ensure that your company is up and running through interruptions of any kind: power failures, IT system crashes, natural disasters, supply chain problems and more. Using Service Oriented Architecture, IT Infrastructure Library, flexible Managed Services and Business Continuity Planning, we provide value and benefits that assist in reducing your present and future costs, helping to control IT budgets.
Managed Services
Delta’s growing range of managed services provides busi |
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y monitor your network 24x7, assign a single point of contact for all issues and a single supplier instead of multiple vendors. Managed services also offer SLA’s for service delivery, fixed price contracts, lower TCO, service bundling strategies and the ability to influence customers at a business decision making level.
Product Sales
Delta Computer Group is a value added reseller of IBM solutions. Let our knowledgeable staff assist you with your project. Our expertise will help you select the right gear to fit your requirements and optimize your business
Leasing
Computer equipment leasing is a very attractive means of acquisition when you consider the many companies with rooms full of old PCs, peripherals, last year's hot software, etc. Avoiding obsolescence is just one of the many advantages to leasing. With leasing, your business can always have the most up to date computer equipment and when the lease contract is over, better equipment can be leased. We provide 100% financing, purchase options set at one dollar or ten percent, 100% tax deductible plans, fixed monthly payments. Leasing allows you to pay for equipment as it produces income, preserves your cash and bank lines, and relieves you of the responsibility of ownership. Leasing also usually requires less security than other financing.
Monitoring
Monitoring services include Server Monitoring, CPU and Disk Monitoring, Application Monitoring and Service Monitoring. Server Monitoring is one of the base components of Server Management. The critical nature of servers requires constant monitoring. Detailed availability graphs and daily, weekly, monthly and quarterly availability reports of your servers and devices ensure that your SLAs are being met. Critical applications running on the servers can be monitored, such as MS Exchange, Oracle, MySQL, MSSQL, and any custom application that supports SNMP. We also monitor CPUs and Disk Utilization so you are alerted when disk space is low and helps prevent server outages. Alerts are sent by email/SMS or can run a custom program if a failure occurs. Our service monitoring capabilities include system services like HTTP, FTP and Telnet. Operators can monitor availability and response time of all the services. We can also supports adding monitors for custom services running on TCP ports. In addition to system level services, can also monitor Windows NT Services. All alerts are sent by email/SMS or can run a custom program if a failure occurs.
IBM’s zSeries Hardware Services
Supporting your hardware infrastructure is your first line of defense for high availability. Delta Computer Group’s maintenance offering does it for you. We have technicians standing by across North America trained specifi¬cally on IBM zSeries and ready to bring their outstanding expertise to your location, day or night. Our technical support experts already know all about the problem and how to solve it before they call you. If you need on-site support, parts are shipped to arrive at the same time as our techni¬cian – within the timeframe specified in your maintenance agreement. We can provide full support for every aspect of zSeries maintenance and our high security standards help protect your assets. Our technicians also have instant access to zSeries Knowledge Databases, where they can tap into proven answers to zSeries questions from around the world. We can even program your system to call us if it needs help and fix most problems remotely. Error detection and resolution is virtually automatic. |
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