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Delta Computer Group provides the best cost effective computer hardware maintenance solution anywhere that fits your company’s requirements.
Our capability to support all O.E.M.’s
equipment from legacy to current platforms provides a truly unique
solution that consolidates vendors, reducing the complexities of contracts and
procurement and confusion when service is required.
The Delta Advantage™ is a proven methodology that distinguishes the level of service provided by our
organization which ensures consistent results when you need it, in your
environment.
The Delta Advantage™ incorporates hardware failure rates
with the Lifecycle of a service call.
DESCRIPTION OF LIFECYCLE OF A SERVICE CALL
Hardware Fails; Customer awareness;
places a call; Call information is logged by representative at service desk;
technical personal is notified by e mail, txt message alert, and voice;
technical personal responds to the customer with eta; Technical personal
arrives onsite with spares and remediates incident; customer confirms incident
remediation; technical personal closes incident in real time with service desk;
End
Delta Computer Group's continually monitors the status of an
incident providing automatic escalation to the right person, at appropriate
time intervals, which ensures the best possible outcome for minimum down time
for your organization.
Delta Computer Group is only a phone call or e mail away. Please contact us at 631-845 0400 and ask to speak to a service specialist or send your e mail to sales@deltacomputergroup.com for information on our exciting offerings that bring measurable results to your business’s bottom line.
The service specialists at Delta Computer Group understand today’s business issues and can provide computer maintenance solutions that fit your business requirements and budget.
In today’s uncertain highly competitive business environment, the challenge is how I can provide the same level or better level of service to my organization at a lower cost? The answer is right in front of you.
Take a look at the Delta Advantage™ as an alternative to controlling your shrinking IT dollars.
By incorporating a hardware maintenance contract in your business continuity plan you can significantly lower your TCO.
Working with a Delta Computer Group Service Specialist, we can provide a customized solution incorporating specific SLA’s ( Service Level Agreement) to your environment that meet the level’s of support needed to keep your business operational and in compliance with the regulations that your business requires.
Interested? Give us a call at 631 845 0400 and ask to speak with a Service Specialist who will be happy to speak with you about your organizational needs. Or if you prefer drop us an e mail,sales@deltacomputergroup.com for more information on our exciting business solutions to reduce your present and future IT spend.
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